Q&A

QUESTION:  When are 2018 holiday shipping deadlines?

ANSWER:  December 4th to U.S., and November 20th to Canada/International. Orders placed after these dates are not guaranteed to ship before Dec 25th.

QUESTION:  Where are production facilities located?

ANSWER:  Production facilities for mugs are currently based in: USA (2), Canada, and UK. Production facilities for shirts are based in Reno, Florida, Denver (2), Minnesota, Vancouver, Canada, London, United Kingdom, and Australia. Items such as all-over print t-shirts are currently made overseas, unless otherwise specified "Made in the USA" for example.

QUESTION:  Where do products ship from?

ANSWER:  Products are shipped locally wherever our vendors have a local supplier. For example, if you live in the U.S., products you order are shipped from within the U.S. wherever possible.

QUESTION:  Do you provide PayPal as a payment option?

ANSWER:  Yes, we offer PayPal as an option in addition to: VISA, Mastercard, American Express, Apple Pay, Google Pay, and Shopify Payments (see merchant icons at the bottom of this page and on each product page). Apple Pay and Shopify Pay icons will appear in the checkout if you are logged into either app.

QUESTION:  How do I know your online store is secure?

ANSWER:  Our store uses SSL certificates which encrypt our content, then publishes it securely using HTTPS instead of HTTP. You will therefore, always see HTTPS before our domain name in your web browser bar—and either a green padlock icon or green web browser bar. This adds yet another layer of security for you, our customer—so you can shop with peace of mind.

We chose Shopify as the ecommerce platform for CorMosaic.shop as Shopify is an enterprise level commerce solution for large online stores. Shopify powers more than 500,000 businesses in 175 countries. Global retail ecommerce sales will reach $4.5 trillion by 2021 - source: Shopify Ottawa - Sept 2017.

QUESTION:  I have an upcoming event and would like to order custom t-shirts and notebooks. Can you make these products for us?

ANSWER:  Yes for an additional fee, based on number of customized items required. Please contact us for a price estimate. We are happy to explore large volume order price breaks for corporate events and other.

Contact us if you have other questions.

Our preferred first point of contact is email so we can direct your question to the appropriate team member.